Delivery FAQs
How do buyers search for the products they need?
Answer: Enter keywords or product names in the search box on the website, the system will search for relevant products based on the keywords or product names, and display a list of related products.
How do buyers select the size and color of the product?
Answer: On the product details page, there are usually options for selecting size and color. Buyers can choose the appropriate size and color based on their needs.
How do buyers check the status of their orders?
Answer: Buyers can check the order status, including shipping status and delivery time, in the personal center on the website.
How do buyers return or exchange products?
Answer: Buyers can initiate a return or exchange in the personal center on the website, generally by filling out the return or exchange reason and product information. The store will process the return or exchange after receiving the returned or exchanged item.
How do buyers contact the store?
Answer: The contact information of the store can be found on the "Contact Us" page on the website, including customer service phone number, email, and online chat, etc.